Refund policy

Last updated: October 6, 2026

No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.

Deposits paid in advance

Where a deposit is paid to secure an order or a booking, it is refundable in full if you cancel before we begin the work. We issue the refund within 10 business days of the written request, to the same account the payment came from.

When the fault is ours

If we cannot deliver what was agreed, for any reason attributable to us, every amount you paid is returned in full, with no deduction and no administrative fee.

Cancelling part way

If you cancel after we have started, we refund what has not yet been committed to materials or labour, and we set out the deduction in writing, itemised, before the refund is issued.

How to ask

Write to contact@aroldofigueroa.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.